Support center

Equipment rental support

Find the fastest path for booking help, rental requirements, insurance, pickup, returns, package planning, and production support.

New renter checklist Prepare your ID, payment method, production contact, rental dates, and insurance or deposit details before pickup. Open checklist Insurance and COI help Use replacement values, certificate wording, and production details to prepare rental insurance before checkout. Review insurance Pickup and return Know what to bring, how gear is checked out, how returns are inspected, and what to do if timing changes. See workflow Package planning Get help pairing cameras, lenses, lighting, audio, power, grip, and required accessories for a complete rental. Plan gear

Call rental support

(859) 6LA-FILM / (859) 652-3456

Best for urgent availability, same-day pickup, substitutions, and time-sensitive production questions.

Email rental support

rentals@lafilmrentals.com

Best for quote lists, certificates of insurance, account paperwork, and detailed production requirements.

Use your cart as a quote

Build cart, select dates, submit request

Add every item you need and submit the rental request so staff can confirm availability and paperwork.
Find rental gear Review rental cart Contact support
Self-service help

Need a detailed rental answer?

Open the complete knowledge base for booking, insurance, pickup, return, damage, and equipment-planning guidance.

Open Knowledge Base